Trend Micro Antivirus Patch Download
Trend Micro, Inc.
April 2017
Trend Micro™ OfficeScan™
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Version XG Patch 1
This readme file is current as of the date above. However, all customers are advised to check Trend Micro's website for documentation updates at http://docs.trendmicro.com/en-us/enterprise/officescan.aspx.
Register online with Trend Micro within 30 days of installation to continue downloading new pattern files and product updates from the Trend Micro website. Register during installation, or online at https://clp.trendmicro.com/FullRegistration?T=TM
Trend Micro always seeks to improve its documentation. Your feedback is always welcome. Please evaluate this documentation on the following site: http://docsstg.trendmicro.com/en-us/survey.aspx.
Contents
- Patch Release Information
1. Patch Release Information
This patch includes the following enhancements and addresses the following issues:
Predictive Machine Learning Detection Source
- Supports detection of script files in email attachments
Ransomware Protection
- Behavior Monitoring approved list to support the asterisk (*) and question mark (?) wildcard characters in program path names and file names.
- Behavior Monitoring enabling 'Protect documents against unauthorized encryption or modification' starts to detect ransomware encrypt files by Memory-Mapped Files.
Platform and Database Support
- OfficeScan agent supports running Windows 10 Creators Update RS2
- SQL Express 2014 (English only)
For information regarding hotfix solutions and the enhancements available in OfficeScan XG Patch 1, go to:
For a list of files included in this release, go to:
Estimated size (in terms of bandwidth) of deployed agent files in this Patch.
- 32-bit agent total = 73.5 MB
- 64-bit agent total = 92.7 MB
2. Document Set
The document set for the OfficeScan server includes:
- Installation and Upgrade Guide: A PDF document that discusses requirements and procedures for installing the OfficeScan server, and upgrading the server and agents
- Administrator's Guide: A PDF document that discusses getting started information, agent installation procedures, and OfficeScan server and agent management
- Help: HTML files compiled in WebHelp format that provide 'how to's', usage advice, and field-specific information. The Help is accessible from the OfficeScan server, agent, and Policy Server consoles, and from the OfficeScan Master Setup.
- Readme file: Contains a list of known issues and basic installation steps. It may also contain late-breaking product information not found in the Help or printed documentation.
- Knowledge Base: An online database of problem-solving and troubleshooting information. It provides the latest information about known product issues. To access the Knowledge Base, go to the following website: http://esupport.trendmicro.com
Download the latest versions of the PDF documents and readme at http://docs.trendmicro.com/en-us/enterprise/officescan.aspx.
3. System Requirements
The OfficeScan server and agent can be installed on endpoints running Microsoft Windows platforms. The OfficeScan agent is also compatible with various third-party products.
There are no changes to system requirement, please visit the following website for a complete list of system requirements and compatible third-party products:
Installation
Important: Before installing this patch, ensure that the OfficeScan server runs version XG.
To install this patch:
- Copy the Patch executable file to a temporary folder, for example, 'C:temp'.
- Double-click the file. The modules are automatically copied to the correct destination.
This Patch installation package automatically rolls back the OfficeScan server to its previous configuration if problems occur during installation.
If you encounter problems after installation, perform a manual rollback.
To manually roll back the OfficeScan server to its previous configurations:
- Locate the backup folder that the Patch package created in the PCCSRVBackupPatch1_B1556 directory.
- Stop the OfficeScan Master Service.
- Stop the OfficeScan CMAgent Service.
- Stop the World Wide Web Publishing Service.
- Stop the Plugin Manager Service.
- Copy the backup modules to the original folders.
- Start the OfficeScan CMAgent Service.
- Start the OfficeScan Master Service.
- Start the World Wide Web Publishing Service.
- Start the Plugin Manager Service.
5. Post-installation Configuration
- Verify that the OfficeScan server has been upgraded. Perform one of the following steps:
- On the Web console, click Help > About. Version information should be XG build 1556.
- On the Control Manager console, the OfficeScan version should be 1556.
- After installing this patch, restart the web browser.
- Verify if component update on the server is successful by opening the web console and going to Logs > Server Updates Logs.
6. Known Issues
The following are the known issues in this release:
After performing a rollback of this Patch, endpoints running Windows 10 Creators Update(RS2) experience a module incompatibility problem.
The Data Loss Prevention feature cannot monitor data being transmitted using HTTPS protocol in Microsoft Edge.
Visit the following web site for more information about updates to this product:
http://www.trendmicro.com/download.
Previous releases include the following:
- OfficeScan XG (October 2016)
A license to Trend Micro software usually includes the right to product updates, pattern file updates, and basic technical support for one (1) year from the date of purchase only. After the first year, you must renew Maintenance on an annual basis at Trend Micro's then-current Maintenance fees.
Contact Trend Micro via fax, phone, and email, or visit our website to download evaluation copies of Trend Micro products.
NOTE: This information is subject to change without notice.
9. About Trend Micro
Trend Micro Incorporated, a global leader in Internet content security and threat management, aims to create a world safe for the exchange of digital information for businesses and consumers. A pioneer in server-based antivirus with over 20 years of experience, we deliver top-ranked security that fits our customers' needs, stops new threats faster, and protects data in physical, virtualized and cloud environments. Powered by the Trend Micro™ Smart Protection Network™ infrastructure, our industry-leading cloud-computing security technology and products stop threats where they emerge, on the Internet, and are supported by 1,000+ threat intelligence experts around the globe. For additional information, visit http://www.trendmicro.com.
Copyright 2017, Trend Micro Incorporated. All rights reserved. Trend Micro, the t-ball logo and OfficeScan are trademarks of Trend Micro Incorporated and are registered in some jurisdictions. All other product or company names may be trademarks or registered trademarks of their owners.
10. License Agreement
Information about your license agreement with Trend Micro can be viewed at http://us.trendmicro.com/us/about/company/user_license_agreements/.
Trend Micro Antivirus+ Security Download
License Attributions can be viewed from the OfficeScan web console.